FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 7–14  days, depending on your location.

How can I track my order?

Once your order ships, you'll receive a tracking number by email so you can monitor your package every step of the way.

Do you ship internationally?

Yes! Furco ships to most countries worldwide. Shipping times may vary depending on your location.

What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We'll work quickly to resolve the issue.

Can I cancel or change my order?

Orders can be canceled or modified within 24 hours of purchase. After that, your order may already be in processing and can no longer be changed.

What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused and in their original condition. Please contact our support team before returning any item.

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure payment options available at checkout.

How do I contact customer support?

If you have any questions, we're here to help. Simply reach out through our Contact Us page or email our support team, and we'll respond as soon as possible.

Are your products safe for pets?

Yes. We carefully select products designed with pet safety in mind. We always recommend supervising your pet during play and following any product instructions provided.

Why shop with Furco?

At Furco, we're committed to providing high-quality pet products, affordable prices, secure checkout, and friendly customer support to help keep your furry friends happy.